Magic Online assigns, to your dossier, a single project manager who manages your requirements throughout our collaboration.
The Project Manager is responsible for the following:
Analyze your requirements.
Monitor the deployment and production startup of your infrastructure.
Enrich the technical documentation of your infrastructure.
Liaise between yourself and our teams in the data center.
Make proposals to evolve your infrastructure.
The Project Manager make sure that the specifications and issues-at-hand, define jointly, are respected. The Project Manager works with a peer who is able to step in at any time in the event of the Project Manager being absent for extended period or other reasons (vacation, illness, etc.).
In order to ensure 100% transparency, you have access to a dedicated and secure portal, where you can see, in real-time, actions carried out and issues concerning your infrastructure.