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SURVEILLANCE

FREE

SUPERVISION

39

(ex VAT)/Month

OUTSOURCED MANAGEMENT

115

(ex VAT)/Month

ADVANCED OUTSOURCED MANAGEMENT

299

(ex VAT)/Month

Service Level Agreement (SLA)
Access to Client Center during working hours
Access to Incident Support Center (24/7)
Guaranteed Response Time (24/7) 4 Hours 2 Hours 1 Hours 30 min
Guaranteed restoration time (24/7) 4 Hours 4 Hours 4 Hours 2 Hours
Setup
OS installation
Conservation and responsibility of the accesses for server administrators (or ROOT under Linux) Client Client Magic Online Magic Online
Software configuration LAMP or WAMP (IIS / Apache / PHP / MYSQL / Incoming mails Outgoing mails – POP Pop / SMTP / IMAP / Webmail Roundcube) Option
Operations
Technical Project Manager, assigned to consulting, operations and monitoring Business Premium Option
Updating system security (during normal business hours)
Technical support (level 1)
Managing incidents on hardware leased by Magic Online
Managing system software incidents Option
Technical support (level 2)
Managing system software instance 1 Hour on setup 2 H/mois 2 H/mois
Technical support (level 3)
Optimization studies Option 1 Hour per month
Audits Option Option Option
Migration of your sites/Databases
FTP transfer of your sites; Installation of your databases; Application patches; Resolution of application incidents; Deployment of applications Option Option
Software monitoring
System monitoring

*

Outgoing mail monitoring
Mail queuing monitoring

*

HTTP monitoring
Database monitoring
Backup monitoring
Business services monitoring (custom application)
MYSQL monitoring
Supervision DNS monitoring
URL monitoring
NFS server monitoring
FTP monitoring
POP / IMAP monitoring
SMTP monitoring
Hardware monitoring
Ping monitoring
Network interfaces monitoring
CPU monitoring

*

RAM monitoring

*

HDD monitoring

*

Raid monitoring
Infrastructures
Bandwidth availability
24/24 intervention in response to network problems
Switches provided
Managing the data center
Hardware (if rented by Magic Online)
Servers provided
Hardware intervention (24/7)
Hardware replacement (24/7) (in response to failure)
Security
Backup Space Outsourced management 50 GB Outsourced management 2 TB
Redundant firewall (Instance) Option Option Option
Dedicated VLAN Option Option Option

* On study graphe Management charts alerte Warnings


Sample services available during the intervention of the Systems Engineer

SURVEILLANCE

OFFERT

SUPERVISION

39

(ex VAT)/Month

OUTSOURCED MANAGEMENT

115

(ex VAT)/Month

ADVANCED OUTSOURCED MANAGEMENT

299

(ex VAT)/Month

FTP transfer for your sites
Installation of your databases
Application patches
Resolution of application incidents
Deployment of applications